Add Original Reference Number/ICN
Q: How do I add ICN or Original Reference Number
1. Open the Scheduler Workspace
Go to the SOAPware menu, then click Schedule.
2. Open the Patient Account
![2. Open the Patient Account](https://media.screensteps.com/image_assets/assets/006/034/930/original/media_1344460742409.png)
1. Click on the Billing menu, then select Patient Account.
2. Search for and select the patient using the Chart Rack.
3. Open the Claims Tab
![3. Open the Claims Tab](https://media.screensteps.com/image_assets/assets/006/034/932/original/media_1344460795915.png)
Click on the Claims tab within the patient account.
4. Select Claim
To add ICN and resubmit a claim, double-click on the claim line. This will open the Claim Details for the selected claim.
5. Click More Info
![5. Click More Info](https://media.screensteps.com/image_assets/assets/006/034/936/original/media_1344462432889.png)
Click More Info button to open claim level details
6. Click the Misc Details Tab
![6. Click the Misc Details Tab](https://media.screensteps.com/image_assets/assets/006/034/938/original/media_1344462581459.png)
Click to open Misc Details tab to enter ICN/Original Reference number.
7. Add Original Reference Number/ICN
![7. Add Original Reference Number/ICN](https://media.screensteps.com/image_assets/assets/006/034/940/original/media_1344462805274.png)
1. Click inside the field and type original reference/ICN.
2. Click to view insurance policy information from patient's insurance demographics.
3. Click to highlight and select payer that assigned ICN.