Add Original Reference Number/ICN
Q: How do I add ICN or Original Reference Number
1. Open the Scheduler Workspace
Go to the SOAPware menu, then click Schedule.
2. Open the Patient Account
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1. Click on the Billing menu, then select Patient Account.
2. Search for and select the patient using the Chart Rack.
3. Open the Claims Tab
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Click on the Claims tab within the patient account.
4. Select Claim
To add ICN and resubmit a claim, double-click on the claim line. This will open the Claim Details for the selected claim.
5. Click More Info
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Click More Info button to open claim level details
6. Click the Misc Details Tab
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Click to open Misc Details tab to enter ICN/Original Reference number.
7. Add Original Reference Number/ICN
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1. Click inside the field and type original reference/ICN.
2. Click to view insurance policy information from patient's insurance demographics.
3. Click to highlight and select payer that assigned ICN.