Mark a Patient as Do Not Send Statements
Q: How do I mark a patient as do not send statements?
1. Open the Scheduler Workspace
Go to the SOAPware menu, then click Schedule.
2. Open the Patient Account
![2. Open the Patient Account](https://media.screensteps.com/image_assets/assets/006/034/918/original/media_1344280134108.png)
- Click on the Billing menu, then select Patient Account.
- Search for and select the patient using the Chart Rack.
3. Open the Statements Tab
![3. Open the Statements Tab](https://media.screensteps.com/image_assets/assets/006/034/920/original/media_1344280892014.png)
Click on the Statements tab within the patient account.
4. Indicate "Do Not Send Statements"
![4. Indicate "Do Not Send Statements"](https://media.screensteps.com/image_assets/assets/006/034/922/original/media_1344280962892.png)
- If you do not want a patient to receive a statement when processing bulk statements, place a check mark in the box next to "Do Not Send Statements".
- Click Yes to confirm that you wish to do no wish to send statements to the selected patient.
*Note: If this patient is a guarantor and has dependents listed in the Family tab, go to each dependent's account and repeat steps 1-3 to hold those statements.