1. Make sure you are logged in as the Clinic.  If not, click the drop down menu and select your clinic name.
2. To start a new conversation, click on the New Conversation button.

1. From: The clinic name you selected in Step 2 will be displayed.
2. To: Begin typing the name of the user you would like to send the conversation to.  Should the user whom you are sending a message to have entered a picture of his/herself, their name, date of birth, and social security number (only last four numbers will display), in their myHEALTHware profile, the information will display within this new conversation box.  *Note: New conversations can only be sent to users to whom you have a connection with.  To send a new message to a user, you must be connected to that user with a People Connection, or, if sending a new message on behalf of the organization, the organization must be connected to the user. For instructions on creating a new People Connection, please see: Add another Colleague or Individual to a Conversation.
3. Topic: Enter a topic for your conversation.
4. Message: Type your message to the patient in the box provided.
5. Attachments: If desired, click the Attach a File button to include an attachment.  For instructions on attaching a file to a conversation, please see: Attach a File to a Conversation.
6. Click Send.

The new conversation will be stored in your Conversations inbox.

To view the details of your new conversation, simply double-click on the conversation that is located in your inbox.