Click on the Billing menu, then select Patient Account.  Search for the account using the patient's last name, then click Select to open the account.

Click on the Ledger tab.

1. Highlight the payment line item for the insurance payment that you wish to delete.
2. Click the X button to the left of the insurance payment line item, to delete it.

Read the warning, then click Yes if you wish to continue deleting the insurance payment.  Click the No button to undo this action.

The insurance payment will be added back to the Post Insurance Payments screen.

Close the patient account, then click on the Billing menu and select Post Insurance Payments.

Click the Create/Load Payment button, then select the existing insurance payment to edit.  Click the Select button.

Click the Select Patient button, then enter the Claim Number (or select the patient from the Chart Rack).  Click the Select button to continue.

1. Highlight the Payment Amount, then hit the delete key on your keyboard to remove it.
2. Highlight the Provider Paid amount, then hit the delete key on your keyboard to remove it.
3. Select the Next Action for the Claim.  *Note: If the claim was set to patient responsibility from previous posting, the claim status will remain as Processed, and patient will receive a statement on this charge, if there is a balance due. To prevent a statement from generating, you will need to select Refile, Wait for Additional Payment, File Secondary-Paper or Crossover-Pending Secondary. This will change the claim status to Submitted, Pending Scrub or On Hold.
4. Click the Save Claim button.

Reapply the payment to the correct patient/claims until the remaining balance is equal to $0.00.  Select the next patient or claim number.

1. Enter the Payment Amount.
2. Enter the Provider Paid amount and other other charge details as needed.
3. Select the Next action for the claim.
4. Click the Save Claim button.

1. To print the payment report, click the Print Payment button.
2. Click the Post Payment button to re-post the claim.