Start a New Personal Conversation
Q: How do I start a new conversation?
1. Start a New Conversation
As a patient, there are two methods of starting a coversation:
- Personal Conversation: To start a personal conversation with a family member or caregiver that you are connected to in myHEALTHware, click New Conversation. The remaineder of this lesson will focus on sending a conversation to a personal contact. See instructions below.
- Clinic Conversation: To start a conversation with your clinic, click on New Medical Question. For further instructions on sending a message to your clinic, please see: Send the Clinic a Secure Message to Ask a Medical Question.
2. Complete the Conversation

- To: Enter the name of the user you would like to send the conversation to. *Note: You can only send a new conversation to users that you have in your Contacts list and are Connected with. For instructions on adding and connecting with a contact, please see: Add a Contact to my Account.
- Topic: Enter the topic for your conversation.
- Message: Enter the message for your conversation.
- Attachments: If desired, click the Attach a File button to include an attachment. For instructions on attaching a file to a conversation, please see: Attach a File to a Conversation.
- Click the Send button to send your message.