myHEALTHware Patient User ManualsmyHEALTHware Patient User Manual myHEALTHware ePayMake an Online Payment to the Clinic using a Web Address

Make an Online Payment to the Clinic using a Web Address

Make a Payment

Make a Payment

Your clinic should provide you with a webiste link that will allow you to make an online payment to the clinic.  The link will appear similar to the following: https://myhealthware.com/org/clinicnamehere/pay.

This link will provide you with two options for making a payment:

  1. Login to Pay: If you have an existing myHEALTHware account with the clinic, click Login to Pay and follow the instructions of Option 1 below.
  2. Pay as Guest: If you do not have an existing myHEALTHware accoutn with the clinic or want to bypass logging in, simply click Pay as Guest and follow the instructions in Option 2 below.

Option 1: Login to Pay

Make a Payment in myHEALTHware

After clicking Login to Pay, you will be directed to enter your myHEALTHware Username and Password. Once entered, click Log In.

*Note: If you have forgotten your myHEALTHware Username or Password, click the Can't log in? link to retrieve this information.

Make a Payment Logged In

You will then be asked to enter the following information for the payment:

  • Reference #: This will be the account number, invoice number, or other reference number that the clinic may have provided on your statement or bill.
  • Amount: Enter the amount you wish to pay.
  • Comments: Enter any comments to go along with the payment.  Your comments will be displayed for the clinic to view.

If it is your first time using ePay, you will need to add a payment method. See Add a Payment Method below for instructions.

Option 2: Pay as Guest

Pay as Guest

The Pay as Guest option allows you to make a payment to your clinic without requring you to log in to myHEALTHware. Clicking on Pay as Guest will take you to the Make a Payment screen.

Enter the following information:

  • First Name
  • Last Name
  • Reference #: This will be the account number, invoice number, or other reference number that the clinic may have provided on your statement or bill.
  • Amount: Enter the amount you wish to pay.
  • Comments: Enter any comments to go along with the payment.  Your comments will be displayed for the clinic to view.

Next, you will need to add a payment method. See Add a Payment Method below for instructions.

Add a Payment Method

Add a Payment Method

Choose to pay by Credit Card/Debit Card or Bank Account.

- Entering Credit Card Information

Credit Card

When Credit Card is selected, simply enter your Card Number, Security Code, Expiration Date, Zip Code and the Name on Card.  Click Add to enter the payment method.

- Entering Bank Account Information

If you wish to use a Bank Account as your payment method, you will have two options to verify your account information.  

Option 1: You can sign in to your online bank account.  This option is only available for the following banks: Chase, Bank of America, Wells Fargo, Citi, US Bank, USAA, Fidelity, PNC, CapitalOne, TD Bank, SunTrust, Navy Federal, charles schwab, and BB&T.

Option 2: The second option is to manually verify your bank account by allowing a micro-deposit to the account.

*Note: If you are making a payment without logging in to myHEALTHware (ie: a Guest Payment), you will not have the option to manually verify your bank account informaiton.  You must use either the Credit Card method or sign in to an account with one of the available banks listed above.

- Manually Verify Bank Account

- Manually Verify Bank Account

Choosing the option to manually verify the bank account will prompt you to enter your bank account information, as seen in the screenshot above.

Once this information is added, two small deposits will be made into the bank account within 1-2 business days.  You will need to review the deposits and return to myHEALTHware to verify the account before any payments can be accepted from the account.

Finalize the Payment

Make a Payment

Once a payment method has been entered, it will display at the bottom of the Make a Payment window.  To confirm the payment, click the Pay button.

- Payment Confirmation

Payment Confirmation

A payment confirmation window will display that includes a confirmation number for reference.  By default a receipt will be emailed to the email address that is on file.  If you do not wish to recieve an emailed receipt, uncheck the Send a receipt box. Click OK to continue.

- Patient Receipt

Patient Receipt

Above is an example of an emailed receipt.

Viewing Past Payments

If you have a myHEALTHware account with your clinic, you can also view a history of your past payments by clicking the (1) Payments tab. The view of payments can be filtered to view (2) All, Archived, or Unread payments.  In addition, you can filter their your by payment date.

- View Payment Details

View Payment Details

To view the payment details, simply click the arrow to expand the information. The details will display the payment status, date of the payment, the type of payment, the reference number, confirmation number, and amount of the payment.

Payment Actions

Payment Actions

The Actions menu contains the following options:

  1. Make a Payment:  Make another payment to the clinic.
  2. Manage Payment: Edit the payment method or add a new payment method.
  3. View Receipt: View and print a receipt for the payment.
  4. Download Receipt: Download your receipt to your computer.
  5. Mark as Unread/Read: Mark the payment as either Unread or Read.
  6. Archive Payment: If you wish to remove the payment from the main view, you can Archive the payment, which will file it into an archive folder.