Scrub a Claim

Q: How do I scrub a claim?

Patient accounts with insurance information entered into the Insurance Demographics section of the chart will automatically produce a claim when new charges are posted to the Patient Ledger, and those claims will be placed in the pending section of the Claims Manager.

1. Open the Claims Manager

1. Open the Claims Manager

To open the Claims Manager, click on the Billing menu, then select Claims Manager.

2. Review Pending Claims

When a charge is posted to the ledger from the New Charges tab, an insurance claim is created. The claim is automatically inserted into the Pending Scrub section of the Claims Manager.

3. Select Claims to Scrub

Claims can be scrubbed one at a time or multiple at a time.

To select a claim to scrub:

Highlight the first claim to scrub or press the Ctrl key on the keyboard, then select any additional claims to scrub.

4. Scrub Claims

4. Scrub Claims

To scrub the claims, click the Scrub button.

If claims pass the scrub, they will be moved to the Ready To Process section.

Claims Ready to Submit

If the claims pass the scrub, they will be moved to the Ready To Submit section.

For instructions on submitting the claims, please see: Submit Claims.

Scrub Errors

If the scrubber finds an error on any of the claims, those claims will be moved to the On Hold section with a description of the error.

For instructions on correcting this claim, please see: Correct and Rebuild a Claim.