The patient did not respond to the email invitation within 5 days so the invitation has expired. How do i resend the invitation?
Should a patient have received their invitation in their email, but did not respond within a 5 day period, a new invitation will have to be reissued to the patient. There are two options to resend an invitation to a patient.
1. Open the Patient's Chart in SOAPware
Using the Chart Rack, open the patient's chart in SOAPware.
2. Verify the Patient's Email Address and Resend
![2. Verify the Patient's Email Address and Resend](https://media.screensteps.com/image_assets/assets/006/038/100/original/38167afe-2e93-4b49-b694-1004c21e056b.png)
- Click on the myHEALTHware icon that is located on the patient information tab.
- Verify with the patient that the email address or phone number is correct or update this as needed.
- Click the Resend button.
An email, text, or phone invitation will be resent to the patient.