The patient didn't receive the email invitation to register for myHEALTHware. How do I resend the invitation?
If the patient reports that they did not receive their myHEALTHware email invitation, it is suggested that you first request that the patient check their junk mail or spam folder for the email. If they are not able to locate the invitation email, follow the steps below to resend the invitation.
You can also resend the invitation by another method, such as text message or voice phone call.
1. Open the Patient's Chart in SOAPware
Using the Chart Rack, open the patient's chart in SOAPware.
2. Verify the Patient's Email Address and Resend
- Click on the myHEALTHware icon that is located on the patient information tab.
- Verify with the patient that the email address or phone number is correct or update this as needed.
- Click the Resend button.
An email, text, or phone invitation will be resent to the patient.