I enrolled my patient in myHEALTHware, but when they log in they do not see anything in their Summary tab.
Upload Patient Summary
The patient's medical summary will be uploaded for the first time once a document has been signed off in the patient's chart. To upload the patient's summary, simply sign off on the patient's most recent SOAPnote or lab or any other document within the patient's chart. For further instruction, please see: Upload the Patient's Medical Summary to myHEALTHware.
Check Patient Login Information
It's also important to ensure the patient is logging in under the User ID that is connected to their chart. Occasionally, a patient will accidentally create two myHEALTHware accounts and will be logging in to an account that is not connected to their chart, thus they are not able to see a medical summary.
To check the patients User ID, log in to SOAPware and open the patient chart. Hover your mouse over the myHEALTHware button to see the patients myHEALTHware User ID. Ensure the patient is logging in under this connected User ID.