Respond to an Appointment Request

Q:  How do I respond to an appointment request?

1.  Access Appointments

1.  Access Appointments

Click to select Appointments from the My Health column on the left.

2. Select Facility

2. Select Facility

On this page, you will see a tab for each facility for which you have permission to manage appointment requests, as well as a tab to manage your individual appointment requests.  Click on each tab to view the list of appointments related to that particular tab.

 *Note:  You will only see your name if you have permissions to make your own personal appointment requests.

3. View Requests

3. View Requests

After clicking on the desired tab, a list of appointment requests will be displayed.

Appointment requests colored in blue have not been processed by the clinic staff.  Appointment requests colored in green have been processed by the clinic staff.

4.  View Request Comments

4.  View Request Comments

To view comments that are attached to the appointment request, click on (See Comments...).

All comments will be displayed in the comments area in chronological order.

5.  Process and Respond to Appointment Request

5.  Process and Respond to Appointment Request

Initially all requests will be marked as unassigned until a provider is selected.

  1. Click Unassigned.
  2. Choose a provider from the drop down menu.
  3. Click the Blue Checkmark to save.

- Schedule the Appointment

- Schedule the Appointment

To set the date of the appointment:

  1. Click on Empty.
  2. Using the calendar, select the appropriate date.
  3. Click the Blue Checkmark button to save the appointment date.

To set the time of the appointment:

  1. Click on Time.
  2. Select the appropriate time (times are displayed in military time).
  3. Click the Blue Checkmark button to save the appointment times.

To select the clinician that the appointment will be with:

  1. Click on Unassigned.
  2. Using the drop-down menu, select the appropriate clinician.
  3. Click the Blue Checkmark button to save the appointment times.

The appointment details will be displayed within the Schedule section.  Click the Schedule button to notify the patient of their scheduled appointment using myHEALTHware.

The appointment request has now been scheduled.

- Reject the Appointment Request

- Reject the Appointment Request

To reject an appointment request, click the Reject button.  

You can add comments to the appointment request, prior to rejecting the request, to instruct your patient on the process they should take.  To add comments, simply click on (See Comments...), then enter your text into the Comments section and click the Add button.