SOAPware Documentation

FAQ's

Billing Specific
- Q: How do I add modifiers to the existing modifiers list?
Database
- Q: What is the PostgreSQL database top capacity?
- Q: How do I backup my database?
Templates
- Q: How do I create a template?
- Q: Can I use Document Designer commands in my templates?
Document Designer
- Q: How do I create a label within SOAPware?
- Q: How do I create a new Document Design in Document Designer?
- Q: How do I designate a document design as an Order?
- Q: Where are the "Save To" or "Insert" data commands in Document Designer?
- Q: How do you put a signature on a Document Design or Printed Report?
- Q: How do I add an image/letterhead image to my Document Design?
Drug Interaction Notifications
- Q: Why am I receiving an interaction notice?
- Q: How do I change the severity level of Drug Interaction Notifications?
Font
- Q: How can we make the font for writing text on scanned or imported documents default to a larger size font?
- Q: How do I change the font in SOAPware?
Interface Specific
- SOAPware compatible Labs and LIS software/services
- Q: How does the SOAPware/Phreesia Interface work?
IT Specific
- Q: Do we have to update SOAPware on all computers?
- Q: How do I optimize SOAPware over an RDP Connection?
Miscellaneous
- Q: How do I create a mailing label?
- Q: How do I remove a document?
- Q: What are document demographics?
- Q: Why is my patients chart empty?
- Q: How do my nurses let me know when a patient is ready to been seen?
- Q: How can I tell what version of SOAPware I am running?
- Q: Can I run SOAPware on a Mac computer?
Orders
- Q: Are there examples of orders available on the SOAPware Cloud Library?
- Q: How do I remove or add Order Entry sub-items?
Pick Lists
- Q: When I make a change to a pick list within a template, why does this change not reflect when I insert the template again into the SOAP Note?
- Q: Why can I not deselect a pick list item after inserting it?
Prescriptions
- Q: How do I set up ePrescribing?
- Q: How do I change the prescription design printed or faxed from Rx Manager?
- Q: How do I build a multi-page prescription?
- Q: How do I add the office fax number to printed prescriptions?
- Q: How do you put a prescription on hold?
- Q: How do you add a provider's signature to an electronically prescribed prescription?
- Q: Can you generate a prescription without having to create a new SOAP Note?
Printing
- Q: How do I print notes for a Medicare Audit?
- How do I include all documents in a docutainer when I use the quick print method?
- Q: How can handouts print automatically with other Document Designs?
- Q: How do you make a Document Design print at a specific printer?
Refill Requests
- Q: How should I respond to a controlled substance refill request?
- Q: How do I remove a refill request?
- Q: Why do pharmacies send refill requests for scheduled medications if the clinician is not EPCS enabled and they cannot be refilled electronically?
- Q: Why am I not receiving electronic refills from the pharmacies that automatically match with the patients in SOAPware?
Sales Specific
- Q: Does SOAPware offer a return period?
- Q: How do I see my SOAPware license?
- Q: How many office staff can use each SOAPware license?
- Q: How many computers can I install SOAPware on?
Security
- Q: Is there a way to lock users out of the ability to customize or reset toolbars?
- Q: Why does my newly created chart section not show up in Chart Navigator?
SOAPware Cloud Solution
- Q: On the SOAPware Cloud Solution, how do I control the size of my screen?
- Q: How do I log out/disconnect from my SOAPware ASP Server?
- Q: How do I import images into a chart via the Remote Desktop?
- Q: How do I connect to the SOAPware Cloud server?
- Q: How do I print from a Remote Desktop Connection (RDC)?
- Q: How does a Remote Desktop Connection "Session" work?
- Q: How do I scan into SOAPware on the SOAPware Cloud Solution?
- Q: What controls the speed of my ASP server?
- Q: Why won't printers load into a Remote Desktop Session?
- Q: Can I run SOAPware on a Mac computer through SCS?
SMARText
- Q: What do the triangle colors next the SMARText Items mean?
- Q: How do I change a SOAPware created shortcut code to my own shortcut code?
- Q: Why do some words expand into text when I don't want them to and how do I resolve this issue?
- Q: How do I copy a SMARText item to create a neww one?
- Q: How do I add a comment or free text to a structured item?
- Q: How can I change the wording and appearance of SMARText in my documentation?
- Q: How do I update SMARText items?
- Q: Why do I get a "Connection Failed" error when attempting to update SMARText?
- Q: Is there a good way to download a large amount of structured medications at once?
Summary/SOAPnote Specific
- Q: How do I clear/empty a field under a field header in the Summary or a SOAPnote?
- Q: How do I add or remove the Provider name in the Follow Up field?
- Q: Can I hide or remove field headers in the Summary or SOAP Note chart sections?
- Q: How do you reassign ownership of a SOAP Note to another Provider?
- Q: How do you document phone calls and/or e-mail messages received from patients?
- Q: How can a patients past visits be viewed while also viewing the current encounter?
- Q: How do I enter "Electronically Signed By" into my SOAP Note?
Support Specific
- Q: I renewed my support agreement but still get a pop up asking me to renew.
Vital Signs
- Q: How do you add another Vital Sign to the Vital Signs chart section?