Q: I renewed my support agreement but still get a pop up asking me to renew.
A: If after renewing your support agreement, a provider's license might need to be refreshed.
Tools - Provider Manager
- Click on Tools.
- Click on Provider Manager.
Refreshing the License Change
- Click to highlight the desired provider.
- Click on the blue download arrow.
Log out and back into SOAPware for changes to take effect.