SOAPware DocumentationFAQ's Refill RequestsQ: Why do pharmacies send refill requests for scheduled medications if the clinician is not EPCS enabled and they cannot be refilled electronically?

Q: Why do pharmacies send refill requests for scheduled medications if the clinician is not EPCS enabled and they cannot be refilled electronically?

A:  Pharmacies are using the electronic messaging option to notify the prescriber of the need for a refill for a patient, rather than reverting to faxing or calling the clinician.  If you wish to have the ability to respond to controlled substance refill requests electronically, please contact our SOAPware Sales team for information on how to register for EPCS.