Hovering over the payment method in ePay will now display the card/bank account name in addition to the last 4 digits of the account number.

ePay now includes the capability to use a point of sale card reader to input payment data, such as this one available on Amazon.

myHEALTHware fax invoices will now be sent prior to charging the user's account.  The invoice will show up as unread under the Payments Sent tab, and the badge count will increment to notify users of the unread invoice.

*Note:  As a result of this change, the usage portion of the bill will be delayed by 30 days so the next invoice may be lower than expected.

• Resolved issue where some contacts were showing as both connected and expired.
• Resolved error that some users received when sending faxes.
• Added a requirement that fax numbers must be 10 digits due to errors caused by 9 digit numbers.
• Resoved an issue causing the fax badge count to display incorrectly when deleting unread faxes.
• Resolved an issue resulting in some payments without a patient name attached

myHEALTHware has added a new feature that provides the clinic with a myHEALTHware web page that can be customized and provided to patients to access myHEALTHware. The image below is an example of the personalized web site that will be created for your patients to utilize.

To personalize the web page and modify the information presented, log in to myHEALTHware and select your Organization from the "You are acting as" drop-down menu.

1. Click on the Settings tab.
2. Select the Profile tab.
3. The URL to your personalized myHEALTHware page is located under the "myHEALTHware Web Address" section.
4. To personalize the information viewed on this web page, modify your Address, Phone, Email, Description, and Organization Name.

myHEALTHware Fax

• Added a feature that will mark a new Draft fax as "unread" so that it can be flagged for the user.
• Resolved an issue with myHEALTHware Desktop print to fax.

myHEALTHware has added a new feature that allows the clinic to take a new payment from a customer in their office or over the phone and process the payment using ePay!  

To process a payment, the clinic staff member will:

1. Access the Payment tab in myHEALTHware.
2. Click on Receive a Payment.

The Make a Payment screen will appear where the clinic staff can enter the following information to process the payment:

1. Patient name: If the patient is already a contact in myHEALTHware, typing in the patient name will search the clinics contact list so an existing patient can be chosen. If the patient is not a current contact in myHEALTHware, the clinic will have the option to create a new contact or simply process the payment without creating a contact.
2. Reference number: The clinic can enter the account, invoice, or other reference number for the payment.
3. Amount: Enter the amount of the patient's payment.
4. Comments: Enter an any additional comments to accompany the payment.
5. Add a payment method: Enter the patients payment method

When adding a payment method for a myHEALTHware contact, the clinic will have the ability to store the patients payment method in myHEALTHware.  This allows the clinic quicker processing of payment the next time they wish to process a payment for the patient through ePay.  Check the "Save contact payment method" to store the payment method with the selected contact.

After the payment is processed, the clinic will have the option of emailing a receipt to the patient.  If a receipt needs to be printed, the clinic can click OK and then print the receipt from the main Payments screen.

After the payment has processed, the clinic can select the payment and click on View History.  This will display a history of the payment, including the name of the staff member that processed the charge and the date and time it was processed.

myHEALTHware has also added a feature that allows the user to link a payment made as a "Guest Payment" to an existing contact.  Linking the guest payment to a contact will help to associate the payment to the contact for future features that are added. To link a guest payment to a contact:

1. Select the payment.
2. Click on Link to Contact in the Actions panel.

The Link Contact to Payment screen will appear with the name entered in the Guest Payments window in the Search box.  

1. Modify the name (if needed) to search for the appropriate contact.
2. Select the contact that you wish to link.
3. Click Link Contact.

This will link the guest payment to the contact in myHEALTHware.

myHEALTHware has added two new Actions for Contacts.  

1. Mark as Unread/Read: You can now make the contact as either read or unread.  A contact will automatically be marked as unread if action is needed on the contact, such as the invitation has bounced or it is in an authorization failed status.
2. Manage Payment Method: Added a payment method (credit card or bank account) to the contact and store it so it can be used to process an ePay payment in the future.

You can now add a Postal Address to an Organization contact.  In addition, you can quickly view the postal address on Google Maps.

• Added a feature that will use the fax number from the Organization profile on the fax cover page.
• Added a feature that will display the fax error reason.
• Added a feature that will display a conversation members Relationship (eg: patient/staff member) and Role (eg: Basic/Premium or if staff, Clinician/Nurse/etc).
• Removed the ability to mark an archived item as "unread".
• Resolved an issue that was preventing the user from removing connections that were tied to multiple contacts from just one of the contacts.
• Added the ability to change the contacts relationship and/or role while the invitation to the contact is still pending.