Edit My Profile Information

Q:  How do I edit my account profile information?

1.  Access Your User Account Profile

1.  Access Your User Account Profile

The user must be logged in to access their profile information. To manage your account profile:

  1. Click the Settings button.
  2. Select Profile.

2.  User Profile Edits

Within the profile screen, the following patient information may be edited:

  • Picture
  • Account Information: including name, SSN, birth date, gender, race, ethnicity and language
  • Address
  • Phone
  • Email

3.  Upload a Picture

3.  Upload a Picture

To upload a profile image, click the Change Picture (blue arrow) button.

To delete a profile image, click the Delete (red X) button.

Choose the image from your computer and click Ok.  The profile image will be updated to your myHEALTHware account.

4.  Edit Your Account Information

4.  Edit Your Account Information

To edit your account information, click on top of the item that you wish to edit.  For example, to edit the Race, click on the blue text located next to Race as shown in the screenshot above.

  1. Click the drop down menu.
  2. Click to select the appropriate item from within the drop down menu.

5.  Edit Your Address

5.  Edit Your Address

The following address fields may be edited to keep profile contact information current:

  • Street
  • City
  • State
  • Zip

Click the Add button to create a new address, update the information, then click the blue checkmark button to save your changes.

6.  Add or Remove a Phone Number

6.  Add or Remove a Phone Number

To add a new phone number, click the Add a new number link. Then using the drop-down menu, select the type of phone number (ie: Home, Work, Mobile, or Fax), enter your phone number, and click the blue checkmark button to save your changes.

To remove a phone number, click the X next to the phone number that you with to remove.

-Verifying a Text Enabled Phone Number

-Verifying a Text Enabled Phone Number

Select the option, Yes, send me a text message, then click Continue.

A verification box will appear.  Once you receive the verification code via text, enter the code in the text box to verify your phone number.  

The phone number has successfully been verified.

*Note: Users are now able to log in to myHEALTHware with this verified phone number, accompanied by the user's password.

-Verify a Phone Number using Voice Call

-Verify a Phone Number using Voice Call

If your phone is not text capable, and you wish to verify the phone number by voice call, select the option No, I only receive voice calls, then click the Continue button.

After receiving the voice call, enter the access code that is played in the message to verify the phone number.

The phone number has successfully been verified.

7.  Add or Remove an Email Address

7.  Add or Remove an Email Address

To add a new email address, click the Add an email address link. Then using the drop-down menu, select the type of email address (ie: Home or Fax), enter your email address, and click the blue checkmark button to save your changes.

To remove an email address, click the X next to the email address that you with to remove.  

- Verify an Email Address

- Verify an Email Address

After adding a new email address, you will be instructed to verify your email address.

An email will be sent to the email address that you recently added.  Once the email is received, click on the Verify button to complete the verification process. *Note: After clicking Verify, you may be asked to log in to your myHEALTHware account.

Verifying a Phone Number or Email Address at a Later Date

Verifying a Phone Number or Email Address at a Later Date

If you do not verify your phone or email address at the same time it is added, you may still verify the phone or email at a later date.  

To verify a phone number:

  • Click the smart phone icon to verify the phone number as a text capable phone.
  • Click the phone receiver icon to verify the phone number as a voice only capable phone (ie: landline or not text capable).

To verify an email address:

  • Click the email icon to send a verification email as described in the step above.

8. Add a Signature Image

You can also add a signature to your profile.  This signature can be used if you are editing a PDF attachment and wish to add a stamp of your signature to the document.

  1. Click on Add a signature.
  2. Select the file from your computer or myHEALTHware drive to import it into myHEALTHware.