Denied claims can be moved to On Hold section of the Claims Manager with a comment or instructions for resubmitting a corrected claim or appealing the determination.

It is recommended that only selected users be allowed to delete remits. If a downloaded remit is inadvertently deleted from Download or Create Insurance Payment list, that remit can be manually selected from the clearinghouse archived remits to download again.

Remits are generated every 4 hours by Trizetto, placed in a secure-file-transfer-protocol (sftp) and ready to Download at your convenience. Account settings will have to be edited in order to put that automated generation in process.

When Auto Generate Remittances is checked, any remits without a Download Date will be included in the first download. Remits that should be verified as previously posted will have a yellow background when viewing the downloaded remits list within SOAPware. After verifying a remit has been posted, the remit can be deleted from the list.  

Remits can also be manually selected for download, if preferred.