Correction/Reversal of Payments
If a remit is returned with a payment and reversal or correction on the same remit, a red stop sign will alert users that the claim couldn't be matched and must be manually applied. The claim will be listed twice, and one of the claims will show as a negative amount in the remit view.
1. Click the expander button on the claim line with the regular (positive) amount to view payment details on the charge line(s) Double click the claim line to open for editing.
2. If the positive and negative amounts are identical, you shouldn't have to edit the negative payment details, but will need to open and cancel to remove pink shading and enable to Post Payment button
3. Apply any Allowed, Deduct, CoIns, CoPay, and Late columns as shown in the remit view to the claim and Save.