Q: I renewed my support agreement but still get a pop up asking me to renew.
A: If after renewing your support agreement, a provider's license might need to be refreshed.
Tools - Provider Manager
![Tools - Provider Manager](https://media.screensteps.com/image_assets/assets/000/693/247/original/8d0fc8d8-f4bc-49de-a1c2-ccbaa1d10ca8.png)
- Click on Tools.
- Click on Provider Manager.
Refreshing the License Change
![Refreshing the License Change](https://media.screensteps.com/image_assets/assets/000/693/245/original/f5b74316-f875-41f0-819d-ed0ead326ccc.png)
- Click to highlight the desired provider.
- Click on the blue download arrow.
Log out and back into SOAPware for changes to take effect.