myHEALTHware Clinic User Manuals

Archived Release Notes

12/7/2017

Ability to export certain data in bulk from myHEALTHware:

9/15/17

Resolved issue occurring with security codes that begin with a zero

8/28/17 Release

Name Displayed on Payment Method

Hovering over the payment method in ePay will now display the card/bank account name in addition to the last 4 digits of the account number.

Ability to Use Card Reader for ePay

ePay now includes the capability to use a point of sale card reader to input payment data, such as this one available on Amazon.

Fax Invoice

myHEALTHware fax invoices will now be sent prior to charging the user's account. The invoice will show up as unread under the Payments Sent tab, and the badge count will increment to notify users of the unread invoice.

*Note: As a result of this change, the usage portion of the bill will be delayed by 30 days so the next invoice may be lower than expected.

Additional Items in this Release

Resolved issue where some contacts were showing as both connected and expired.
Resolved error that some users received when sending faxes.
Added a requirement that fax numbers must be 10 digits due to errors caused by 9 digit numbers.
Resoved an issue causing the fax badge count to display incorrectly when deleting unread faxes.
Resolved an issue resulting in some payments without a patient name attached

8/15/2017

Personalized myHEALTHware Clinic Web Page

myHEALTHware has added a new feature that provides the clinic with a myHEALTHware web page that can be customized and provided to patients to access myHEALTHware. The image below is an example of the personalized web site that will be created for your patients to utilize.

To personalize the web page and modify the information presented, log in to myHEALTHware and select your Organization from the "You are acting as" drop-down menu.

Click on the Settings tab.
Select the Profile tab.
The URL to your personalized myHEALTHware page is located under the "myHEALTHware Web Address" section.
To personalize the information viewed on this web page, modify your Address, Phone, Email, Description, and Organization Name.

Additional Items in this Release

myHEALTHware Fax

Added a feature that will mark a new Draft fax as "unread" so that it can be flagged for the user.
Resolved an issue with myHEALTHware Desktop print to fax.

8/4/2017 Release

Accepting Point-of-Sale Payments

myHEALTHware has added a new feature that allows the clinic to take a new payment from a customer in their office or over the phone and process the payment using ePay!

To process a payment, the clinic staff member will:

Access the Payment tab in myHEALTHware.
Click on Receive a Payment.

The Make a Payment screen will appear where the clinic staff can enter the following information to process the payment:

Patient name: If the patient is already a contact in myHEALTHware, typing in the patient name will search the clinics contact list so an existing patient can be chosen. If the patient is not a current contact in myHEALTHware, the clinic will have the option to create a new contact or simply process the payment without creating a contact.
Reference number: The clinic can enter the account, invoice, or other reference number for the payment.
Amount: Enter the amount of the patient's payment.
Comments: Enter an any additional comments to accompany the payment.
Add a payment method: Enter the patients payment method

When adding a payment method for a myHEALTHware contact, the clinic will have the ability to store the patients payment method in myHEALTHware. This allows the clinic quicker processing of payment the next time they wish to process a payment for the patient through ePay. Check the "Save contact payment method" to store the payment method with the selected contact.

After the payment is processed, the clinic will have the option of emailing a receipt to the patient. If a receipt needs to be printed, the clinic can click OK and then print the receipt from the main Payments screen.

After the payment has processed, the clinic can select the payment and click on View History. This will display a history of the payment, including the name of the staff member that processed the charge and the date and time it was processed.

Link Guest Payment to Contact

myHEALTHware has also added a feature that allows the user to link a payment made as a "Guest Payment" to an existing contact. Linking the guest payment to a contact will help to associate the payment to the contact for future features that are added. To link a guest payment to a contact:

Select the payment.
Click on Link to Contact in the Actions panel.

The Link Contact to Payment screen will appear with the name entered in the Guest Payments window in the Search box.

Modify the name (if needed) to search for the appropriate contact.
Select the contact that you wish to link.
Click Link Contact.

This will link the guest payment to the contact in myHEALTHware.

Features Added to Contacts

myHEALTHware has added two new Actions for Contacts.

Mark as Unread/Read: You can now make the contact as either read or unread. A contact will automatically be marked as unread if action is needed on the contact, such as the invitation has bounced or it is in an authorization failed status.
Manage Payment Method: Added a payment method (credit card or bank account) to the contact and store it so it can be used to process an ePay payment in the future.

You can now add a Postal Address to an Organization contact. In addition, you can quickly view the postal address on Google Maps.

Additional Features and Release Notes in this Release

Added a feature that will use the fax number from the Organization profile on the fax cover page.
Added a feature that will display the fax error reason.
Added a feature that will display a conversation members Relationship (eg: patient/staff member) and Role (eg: Basic/Premium or if staff, Clinician/Nurse/etc).
Removed the ability to mark an archived item as "unread".
Resolved an issue that was preventing the user from removing connections that were tied to multiple contacts from just one of the contacts.
Added the ability to change the contacts relationship and/or role while the invitation to the contact is still pending.

6/30/2017 Release

The Contacts interface in myHEALTHware has been redesigned to allow for easier viewing of contacts and better performance.

Resolved an issue with the Community Forums link on the myHEALTHware Help page.

myHEALTHware ePay

Added a feature that allows the clinic user to view a log of all activity that has happened on a payment by clicking on "View History" for the payment.
Instant bank account verification now available for over 1500 new banks (80% of US banks)
Added a tool tip to the payment filter button in ePay.

myHEALTHware Fax

Added a feature that will mark faxes that result in a sending error as unread. This will increment the unread fax count/badge count to notify the user of the failed fax.
Resolved an issue where the creating a contact from a Fax number was not saving the name or fax number fields.
Resolved an issue that was causing the fax item to become un-expandable when attempting to add several new fax contacts using already existing fax numbers.
Resoled an issue where searching for a contact after displaying a fax was opening the last opened fax, rather than performing the contact search.

5/24/2017 Release

Added a feature that renames the My Health panel to "My Apps".
Added a feature that allows the user to delete a Conversation.
Made improvements to the workflow for creating contacts in myHEALTHware.

myHEALTHware Fax

Added a feature that will automatically deselect processed myHEALTHware Fax pages as processed when certain actions are performed.
Added a feature that will automatically remove a Fax Draft after the user send the fax.

myHEALTHware ePay

Added a feature that will format the Social Security Number properly on the Merchant/Account Representative screen in the ePay installation wizard.
In the myHEALTHware ePay Guest Payments screen, changed the First and Last Name labels to display as "Patient First Name" and "Patient Last Name".
Resolved an issue where setting a birth date was only displaying one digit on the Merchant/Accoutn Representative screen in the ePay installation wizard.
Modified the icon for ACH payments to utilize the banking icon, rather than the credit card icon.
Improved the readability of the first slide on the ePay installation wizard.
Improved the layout and instructions on ePay Settings.

5/11/2017 Release

Contacts

Resolved an issue where the birth date in the myHEALTHware profile was saving as a day prior to the date selected.
Resolved an issue where the birth date was not displaying correctly if certain birth dates were selected.

myHEALTHware Fax

Resolved an issue with myHEALTHware Fax where occasionally the next page of the fax was not loading correctly.
Resolved an issue where pages were not displaying correctly when previewing them inside of SOAPware.
Added a feature that will allow the user to save a fax draft without a cover page by default.
Resolved an issue with the "update your payment information" link within the myHEALTHware Fax section.
Resolved an issue with the date included in the myHEALTHware Fax overdue payment email.

5/2/2017 Release

Resolved an issue where downloading a fax to the patients chart was not preserving the page order when "Select All" was used.
Resolved an issue where the contact details were displaying the incorrect picture.
Resolved an issue where the profile picture doesn't immediately remove when this action is performed.

3/3/2017 Release

Resolved an issue where an error on the log in screen covered the log in fields.
Updated the log in screen where it will center the form in the host window in SOAPware and myHEALTHware Mobile.
Resolved an issue where the birth date on a myHEALTHware contact was off by one day compared to the patient chart in SOAPware.

2/3/2017 Release

Subscriptions Settings Relocated to App Settings Area

The organization subscription settings for the clinic have been related to the Settings > Apps area. To access your settings for Appointment Requests, Conversations, and Fax, click on the Settings tab, then click the Apps tab. From this area you can activate/deactivate each feature and designate them for Basic or Premium Subscription patients.

Display a Contacts myHEALTHware Username

The clinic organization can new view the contact's myHEALTHware Username from within the Contact card.

Additional Items in this Release

Resolved an error that was occurring when trying to update the organizations profile picture.
Resolved an issue where the contact card was not refreshing when an invitation was resent.
Resolved an issue where the New Conversations button was not present for users who only had Direct Network contacts.

1/18/2017 Release

Accessing Your myHEALTHware Account Settings

myHEALTHware has added the Settings button to the My Health panel for easier access to your Personal and Organization Settings

- Organization Settings

To access your Organization Settings, select your organization from the Account Selection drop down menu, then click the Settings tab. The Organization Settings tab includes the following items:

Organization Profile: Set your public (viewable by connected patients only) profile that includes your organization name, description, address, phone number(s), and email addresses.
Account: Define your organization roles, subscription settings, and read through the legal policies.
Apps: Review statistics and settings for your connected Apps (including myHEALTHware Fax).
Tags: Customize your organization Tags.

- Personal Settings

To access your Personal Settings, select your personal account from the Account Selection drop down menu, then click the Settings tab. The Personal Settings tab includes the following items:

Personal Profile: Set your profile information for your personal account (not viewable by other users), including your demographic information, address, phone number(s), email address(es), and signature to use in the annotation tools.
Account: Change your password, close your account, or read through the legal policies.
Notifications: Set up your personal notifications for myHEALTHware to be alerted when certain actions occur.
Tags: Customize tags to use for your personal myHEALTHware Conversations.

Select and Act on Multiple Fax Items at Once

myHEALTHware has also added a new feature that allows clinic users to select and perform actions (such as delete, archive, mark as un/read) on multiple faxes at once. To select multiple faxes, click the first fax, then hold down your Ctrl key on your keyboard and select additional faxes. You may also use the Shift key to select multiple faxes at once.

Once the faxes are selected, they will be highlighted in blue (as seen in the screenshot above) and actions located in the right-side Actions panel can be performed on the group of selected faxes.

Additional Items in this Release

Added the ability to delete a fax using the Delete key on the keyboard.
Resolved an issue with conversations loading twice at initialization.
Resolved an issue where hovering over the relative date/time was not displaying the absolute date/time on faxes.

1/5/2017 Release

Acting on Behalf Of...

myHEALTHware has implemented a new feature that allows the user to select their account view in myHEALTHware.

Upon first log in to myHEALTHware, by default, the user will be logged in under their personal myHEALTHware account. From this view the user will see all personal Conversations, Contacts, Appointments, and Drive folders.

If the user is a clinic staff member and they wish to view the clinic account, click on the drop-down menu next to the name and choose the clinic account. This will change the account view and the user will be "acting as" a clinic staff member. The user will be viewing all clinic Conversations, Contacts, Appointments, Drive folders, and Fax documents (if Fax is installed).

Conversation Tags

Tags can now be used within myHEALTHware Conversations! This feature allows the clinic to route conversations/messages to appropriate staff within the office or to prioritize messages based upon customizable tags that can be created by the clinic administrator.

Examples of how Tags can be used:

Create tags for each staff member (or role in the clinic). Users can then tag conversations/messages by the staff/role that needs to complete a task on the incoming fax.
Create tags for priority of conversations (ie: High, Normal, Low) to assign a severity level to the incoming message.
Create tags for specific providers to route the conversations to a specific provider to indicate that it needs to be reviewed/responded to, etc.
Create tags for any custom label that fits your office workflow!

Add Tag to a Conversation

For information on creating tag, please click here. Once the custom tags have been created, you can add a tag to a conversation/message. In the Conversations inbox, click the +Add Tag button, located below the message, to select a custom tag.

Filter Inbox by Tag

To filter your Conversations Inbox by a tag, click the All Tags drop-down menu and select the tag that you wish to view. Selecting a tag will filter the Inbox view so that you see only faxes that have the selected tag assigned.

Tag Outgoing Fax from SOAPware

We've also added the ability to tag a new fax when faxing from the SOAPware chart. This allows the clinic to tag a fax before saving as Draft or prior to sending in order to prioritize/route the fax appropriately.

Additional Items in this Release

Resolved an issue with fax overages.
Resolved an issue with the Drive user interface iframe.
Resolved an issue where the bottom of the scroll bar was getting cut off on the Contacts page.
Made improvements to an issue where deleting a fax or performing certain other actions in fax was presenting the user with a server error.
Resolved an issue where signing up for myHEALTHware as a staff member using the wizard in SOAPware was presenting an error message.

12/8/2016 Release

Show Currently Selected Tags

myHEALTHware has added a feature that will display the color code for the currently selected tag(s), as seen in the screenshot above.

New Button to Set Up Tags

myHEALTHware added the ability to set up the Tags from the All Tag drop-down menu by clicking on the Settings icon.

Keyboard Features for Tags

myHEALTHware added several keyboard features related to Tags. The user can now select a tag for a fax by tabbing into the +Add Tag field and typing the name of the tag. Once the user begins typing characters into the box, a list of tags with labels that match the characters will be available. If the characters entered match a tag exactly, pressing the Enter key will add the tag to the selected fax. The user is also able able to use the Up and Down arrow keys to select a tag. If the user hits the Backspace key, the last tag will be removed from the fax.

Mark Fax Pages as Processed

myHEALTHware has added a feature that will allow the user to mark a fax page as "processed" or "unprocessed".

Automatically Mark Faxed Pages as Processed

myHEALTHware also added a feature that will automatically mark fax pages as "processed" when certain actions are performed. Pages will automatically be marked as "processed" when the following actions occur:

When pages are downloaded to the patient chart or users computer.
When pages are added to a myHEALTHware Drive folder.
When pages are sent as a fax.

Right-Click Menu for Faxes

myHEALTHware added a feature that allows the user to right click on a fax or fax page(s) to access the Actions menu.

Modification to Fax Pricing Model

The pricing model for myHEALTHware Fax has been simplified. With our new pricing model, customers will only pay for the number of pages that they actually use. The base price remains at $50/month for the first 500 pages (incomming and outgoing). After 500 pages, any additional faxed pages are simply $.03 per page. This new pricing model is reflected in the plan sign up screen.

Account Tabs for Conversations

Account tabs for your personal Conversations inbox and the clinic conversation inbox are now available. To view conversations that have come into the clinic inbox, click on your clinic tab. To view conversations that have come in to your personal inbox, click on the tab with your name.

Conversations Actions

Clicking on a Conversation in myHEALTHware no longer opens the conversation immediately. Instead, clicking on the conversation displays the Action menu in the right-side panel. Double-clicking on the conversation will open the conversation.

Relocation of New Conversation and Ask a Medical Question Buttons

The New Conversation and New Medical Question buttons have been moved to be located under the Actions panel as seen in the screenshot above.

From on Conversations Defaults to selected Name

A new conversation will now default the "From" to be from the user or clinic whose tab was selected in Conversations.

Delete Item from Drive

Added the ability to delete a folder or item from myHEALTHware Drive.

Additional Items in this Release

Improved the deliverability of myHEALTHware invitation and notification emails.
Added a feature that will allow the annotator tools to remember the size/format/color from the time the tool was last used. This prevents the user from having to change their tool options each time the tool is used.
Added a feature that will allow the signature tool in the fax annotator to remember the size of the signature last used.
Added new icons for New Conversation, New Medical Question, and Open Conversation.
Resolved an issue where using the signature tool in the annotator was changing the users "acting on behalf of" setting.
Resolved an issue where the Conversations notification badge was not updating properly in real time.
Resolved an issue where sending a new fax and saving it to myHEALTHware Drive was marking the fax as "unread".
Resolved an issue where the tool tip was cut off on the organization profile page.

11/15/2016 Release

Tags for myHEALTHware Fax

myHEALTHware has added a new feature that allows myHEALTHware Fax users to create customizable Tags! This feature allows the clinic to route faxes to appropriate staff within the office or to prioritize faxes based upon customizable tags that can be created by the clinic administrator.

Set Up myHEALTHware Tags

Custom Tags can be created in the clinic's Organization Settings. Examples of how Tags can be used:

Create tags for each staff member (or role in the clinic). Users can then tag faxes by the staff/role that needs to complete a task on the incoming fax.
Create tags for priority of faxes (ie: High, Normal, Low) to assign a severity level to the incoming fax.
Create tags for specific providers to route the faxes to a specific provider to indicate that it needs to be reviewed/signed, etc.
Create tags for any custom label that fits your office workflow!

To create a custom tag, click the +Add button.

Add a Tag to a Fax

Once the custom tags have been created, you can add a tag to a fax. Simply click the +Add Tag button below the fax to select a custom tag.

Filter Fax Inbox by Tag

To filter your Fax Inbox by a tag, click the All Tags drop-down menu and select the tag that you wish to view. Selecting a tag will filter the Inbox view so that you see only faxes that have the selected tag assigned.

Print Fax

myHEALTHware has added a Print Fax button to the Fax Actions panel. To print a fax, simply select the fax and click Print Fax.

Additional Items in this Release

Resolved an issue where the reply to a conversation was displaying as "Invalid date".
Resolved an issue where the Contact Details screen was missing a scroll bar.
Resolved an issue where the Organization profile had two scroll bars.
Resolved an issue where editing the selected pages did not preserve the page order of a fax.
Resolved an issue where deleting a Drive item that's linked to a conversation was breaking the link between the conversation attachment and the Drive item.
Resolved an error that was occurring when the user attempted to upload a file to the Organizations Drive.
Resolved an issue where the Fax annotator was losing the editing menu buttons when scrolling down.
Resolved an issue where the profile birth date on a myHEALTHware Contact was off by one day.
Implemented a feature to sort the myHEALTHware Contacts by contact last name.

10/13/2016 Release

Fax Failed Filter

myHEALTHware has added a new filter that allows the user to view all faxes that have failed. Click the Filter drop-down menu and select "Failed". This will show the user a list of faxes that have failed so they can be reprocessed.

Rename Folder or File Item in myHEALTHware Drive

We have also added a feature that allows the user to rename a folder or file in myHEALTHware Drive.

Delete a File in myHEALTHware Drive

In addition, we have added a feature that allows the user to delete a file from myHEALTHware Drive.

Additional Items in this Release

Added a feature to dynamically size the page height.
Improved the load time of the latest Summary, Medications, and Appointment Encounters.
Resolved an issue where sharing a Summary was removing it from the user's Summary page.
Resolved an issue that was causing large PDF upload to fail for some customers. Increased the file size limit for uploads.
Resolved an issue where special characters in the Organization name was causing myHEALTHware voice invitations to encounter an error.

9/29/2016 Release

Resolved an issue where the Back button inside of the Fax Annotator was not working properly.
Resolved an issue where the zoom/thumbnail view of a fax was not working properly on a landscape oriented fax.
Resolved an issue where the annotator Textbox was not being placed in the spot where the user clicked.

9/15/2016 Release

Save as Draft

myHEALTHware has added the ability to save a new fax as a Draft. When sending a new fax, you now have the option to click Save Draft. This will place the new fax, along with the attachments, in a Draft status.

To view all draft faxes, click the Filter button and select Drafts. *Note: You can also view your draft faxes when your filter is selected to All.

Collate Documents and Send Fax

Once faxes are saved as Drafts, you can use several new features to collate pages and fax individual pages to a new fax number.

Select the pages that you wish to collate or create a new fax with. You can select multiple documents from different fax draft items. Once you have selected the pages that you wish to collate, choose one of the following options:

Edit Pages: Click Edit Pages to collate the selected pages and utilize the annotation tools to modify the document prior to faxing the document.
Fax Pages: Click Fax Pages to collate the selected pages and send the fax without any edits.

- Edit Pages

If you chose the Edit Pages option, you will be able to annotate on the document prior to sending the fax. Once you are ready to send the fax, click the Menu button and choose Send as fax. The Menu button also contains options to save a copy of the fax to your Drive folders, Download the collated/edited document, Manage your signature settings, or close the document without saving.

Search Drive Items

myHEALTHware has added a new Search tool to myHEALTHware Drive. To search your Drive items, click on the Search icon.

Type in the name of the item you are searching for. Your search results will be listed.

In addition, you can search for Drive items/folders at the time you are adding a new item into myHEALTHware Drive (ie: adding a Conversation to myHEALTHware Drive, etc.). Click on the Search icon.

Next, type in the name of the item/folder you are searching for. Your search results will be displayed.

Additional Items in This Release

Added the ability to upload files of an unknown type.
Resolved an issue that was occurring when a fax customer changed fax plans.
Resolved an issue that occasionally caused typing into text fields to become delayed.

8/30/2016 Release

Manage Archived Faxes

myHEALTHware Fax has added a feature that allows the user to view and manage archived faxes. To view archived faxes, simply click on the filter drop-down arrow and select Archived. All archived faxes will be displayed in the Fax view.

Unarchive Fax

In addition, you can now unarchive a fax. To remove a fax from the Archive, select the fax and click Unarchive Fax. When Unarchive Fax is selected, the fax will be moved back into the Fax inbox.

Identification Added for Conversation Members

We've added a new feature that allows you to view conversation member identifiers, such as profile image, date of birth and last 4 digits of the SSN. While inside a conversation, simply hover your mouse over the conversation member's name to view the identifiers.

myHEALTHware Fax is Now Available!

myHEALTHware Faxing is Now Available!

Inbound Faxing

Receive faxes electronically and securely into a central inbox where staff can efficiently manage received faxes.
Annotate, reorder, and import all, or only the selected pages you want, into SOAPware charts through a simple download and drag and drop interface.
Securely access faxes, messages, and saved documents from any computer with an internet connection.
Annotate and fax completed documents back out to senders.
Quickly assign fax numbers to existing contacts or create new contacts from received faxes.

Outbound Faxing

Send faxes electronically with or without a cover page and receive automatic fax delivery notifications.
Annotate and redact sensitive information prior to sending out faxes.
Send to multiple recipients at the same time.
Store reusable forms in the secure myHEALTHware Drive to quickly fax out as needed.

Easy Transition

Port your existing Updox or non-Updox fax number to begin receiving faxes into myHEALTHware electronically.
Save Money by eliminating paper, ink, toner, and fax machine costs, plus add time back to your staff’s day by eliminating unnecessary scanning.
Add unlimited staff users to manage and send faxes.
Month to month service that can be cancelled at any time.
If you sign up in the next 6 months, receive an introductory rate on Faxing!

7/25/2016 Release

myHEALTHware Fax Updates

Added the ability to reinstall fax and select a new fax number upon re-installation. This feature allows users to utilize the myHEALTHware free trial period and after the trial period ends, use myHEALTHware fax with a different number.
Added additional instructions for Updox users when installing myHEALTHware Fax.
Added the ability for users to edit/annotate, then save only specific pages (rather than the entire fax document).
Added the ability to upload a signature image to myHEALTHware, that can then be used in the myHEALTHware Fax editor/annotator.
Added the ability to download a conversation attachment, so it can be added to a patient chart.
Added the ability to download a file from the myHEALTHware Drive, so it can be saved or added to a patient chart.
Added a feature that will allow confirmation of deleting a fax by hitting the enter or space bar keys.

Additional Items in this Release

Added the ability to upload to the users myHEALTHware personal or Organization Drive so files can be securely stored in myHEALTHware Drive.
Added the ability for users to see the myHEALTHware Mobile App in the myHEALTHware web Marketplace. When clicked on, this will take the user to the app stores to download.
Resolved an issue where an incorrect password the myHEALTHware Mobile App clears out the user name.

6/24/2016 Release

Added the "Apply a discount code" button to the "Choose a Fax Plan" page when installing myHEALTHware Faxing.
Added a feature that will, by default, deselect the fax cover page when a fax is being resent. This will prevent duplicate cover pages.
Added a feature that will automatically redirect the user to the Faxing tab after installation of myHEALTHware Fax.
Added a feature that will allow confirmation of deleting a fax by hitting the enter or space bar keys.
Resolved an issue with invoicing plan charge.
Resolved a performance issue when searching for fax contacts.

5/27/2016 Release

Resolved an issue where drive items were displaying for the wrong users.
Resolved an issue that was causing the conversation not to refresh immediately when a user leaves a conversation.
Resolved an issue where leaving a conversation was appearing as a new message.

3/17/2016 Release

Redesigned the invitation screen that is sent to patients or colleagues to invite them to connect to your clinics myHEALTHware organization.
Resolved an issue with a conversation reply displaying in the wrong on screen conversation.
Resolved an issue if same user was logged in to two or more screens and looking at two different conversations. Real time update would make it look as though message was put on wrong conversation only on that screen.
Resolved an issue that was preventing the PayPal setup and integration from operating properly.
Added a myHEALTHware system alert messaging system to allow for notification of planned system maintenance times or other notices.
Added the ability for the user to assign an item a custom name after saving the item to myHEALTHware Drive.

11/23/2015 Release

myHEALTHware released a new feature that you can now preview in beta! myHEALTHware Drive will give clinic and patient users the ability to use a cloud storage system where health related data, such as care summaries, lab results, conversations between the physician and patient, immunization records, and any other document can be saved in this secure, HIPAA compliant storage space.
Drive includes hierarchical, redundant, and secure, HIPAA compliant storage with an intuitive user interface that is seamlessly built into the myHEALTHware ecosystem. Rest easy knowing that you can securely access your medical files at anytime from anywhere!
Resolved an issue with a summary file being displayed in staff member account.
Resolved an issue with the New Conversation button not defaulting to "Ask a Medical Question" when the user does not have any connections, but does have the ability to ask a medical question.
Resolved an issue with the "Leave Conversation" and "Rejoin Conversation" not preserving the administrator role.
Resolved an issue with the profile picture not showing on messages.
Resolved an issue where logging in with an email address was case sensitive.

10/7/2015 Release

Connections list was changed to "Contacts" and was moved and enhanced.
A new, fresh look created for the Contact Profile page.
Ability to add Contacts to myHEALTHware that are not "connected". Ability to connect Contacts to myHEALTHware.
Moved Organization Settings button to be located within the Contacts tab.
Added a security permission to "Manage Contacts".
Added a new Help panel to the right side of the myHEALTHware screen.
Added a feature that will only mark the conversation as "viewed" if the user is logged in, looking at the conversation's details, and myHEALTHware's browser tab has focus.
New message marker shows me exactly where I last read a conversation to and where the new message begins.
Resolved an issue where a notification was not being sent when a new Medical Question was sent to the organization.

7/1/2015 Release

Added a features that will mark an invitation as either "Out for delivery" or "Delivered" so that the user can determine if the invitation was successfully delivered to the email address of the recipient.
Added a feature to update the message delivery notification or "viewed by" flag when a message has been received by a Direct user.
Added a feature to update the message delivery notification or "viewed by" flag for all previous messages when a Direct user replies to a message.
Notifications on new messages received are consolidated to alert you at the right time. More specifically, if you receive multiple messages in the same conversation, in the same day that you have not yet viewed, you will only receive one notification for these new, unseen messages. After you have viewed these messages, or after that day has passed, and a new message in this conversation is received, then you will receive a new notification for that new message. Fewer, more timely notifications to improve your conversation experience.

6/11/2015 Release

Added a feature that will offer a help link to instruct a user on how to add and verify a phone number and/or email address.
Added a feature that will include the first name of the patient on an email invitation that is sent to register for myHEALTHware.
Added a feature that will display the staff member's name, rather than "You", when the staff member who is managing a conversation for an organization, responds to the conversation.
Added a feature to present a troubleshooting message when a user receives notification that they are "unauthorized to view the conversation".
Resolved an issue where myHEALTHware did not recognize that a new message posted to a conversation had been read by the user, if the user was currently viewing the conversation.
Resolved an issue that was causing a reply to be slow when submitted to a large conversation.
Added a feature to prevent the user from being able to add a duplicate email address in the profile.
Added a feature to prevent the user from being able to add a duplicate phone number in the profile.
Resolved an issue that was sending redundant email and text notifications.

5/29/15 Release

Added a feature that will allow clickable links in conversations to open in a new window.
Added a feature to always show the "From" field when generating a new conversation.
Renamed "New" label to "New Features".
Added a feature to clarify who the conversation is being started as or on behalf of.
Added a feature to automatically dismiss desktop notifications after 5 seconds.

5/18/2015 Release

Resolved an issue with intermittently leaving conversations.

5/14/2015 Release

Desktop notifications for conversations.
Carehealth discount card.
Added the ability for staff members to send a personal message to other staff members that they are connected with through a mutual organization.
Removed the ability to rejoin a conversation from a myHEALTHware user who has been removed from the conversation by the organizer.
Resolved an issue with the notification message for accepting a request.
Resolved an issue with the success message re-displaying each time the browser is refreshed.
Resolved an issue with the URL included in the notification for a conversation that is sent on behalf of an organization.

5/1/2015 Release

Ability to close account.
Resolved an issue with birth dates displaying incorrectly.
Improved performance when starting a new conversation.
Resolved a issue when the user entered a space in the name it was causing the account look up to not be found.
Resolved an error that was occurring when re-inviting a patient.
Added the ability to connect with a Direct address immediately without requiring the Direct user to accept before the user can begin communicating.

4/15/2015 Release

Added a feature to voice invitation that will allow the myHEALTHware voice invitation to hang up, rather than leave a voice mail containing a secure access code.
Modified the voice on the voice invitation so that it is easier to understand.
Resolved an issue that was causing the unsupported browser message to appear after verifying an email address.
Resolved an issue with sending redundant notifications.
Resolved an issue that was occurring when updating the organization picture and name, causing the picture not to save.

4/3/2015 Release

New Features:

Renamed the actions in the Notifications screen to more clearly describe the instance of notification.

Additional Items in this Release:

Resolved an issue with the viewed by flags not displaying for conversation members who had previously left or rejoined the conversation.
Resolved an issue that was occurring with the appointment time when a response to an appointment request was sent.

3/18/2015 Release

New Features:

Added the ability to filter the users Conversations list.
Add a new display badge to indicate the users count of unread messages.
Enhanced the "viewed by" feature to display the name of each conversation member, in real-time, who has viewed (or not viewed) each individual message.

Additional Items in this Release:

Resolved an issue with the log in error message covering up the user name and password fields.
Improvements made to the conversations messages to ensure they scroll properly.

3/11/2015 Release

New Features:

Streamlined process for patients to accept invitations.
New "Viewed by" flag on conversations.
Ability to view invitation history in connections.
Ability to set notification from profile.
Ability to view the organizations profile from settings.
Added notification to the user when the browser loses its connection to the server.
Added ability to automatically recover from a lost browser connection.
Added a feature to prevent the removal of the users last verified contact information.
Added a feature to allow the clinic user to remove a bounced invitation from the Connections list.
Added a feature to reduce the size of the invitation URL when sent through email and text message.

Additional Items in this Release:

Resolved an issue with the Summary file history not displaying properly.

2/3/2015 Release

New Features:

Improvements to the "New Conversation" button.
Easier and more intuitive access to the myHEALTHware Help documentation.
Added the ability to access the organization settings from the Connections tab.

Additional Items in this Release:

Changed the username search to be case insensitive in the Connections tab.
Resolved an issue that was occurring in Internet Explorer or Firefox when editing the birth date field.
Resolved an issue that was occurring with phone text message invites when the organization had a special character in the name.
Resolved an issue that was occurring when attempting to resend an invitation to a user that was in an authentication failed status.
Resolved an issue that was occurring with the default organization profile picture.

1/22/2015 Release

When an invitation is sent to a Direct address, the recipient now only has to click on a link in the message to accept their connection instead of replying to accept the connection to make this process easier.
Resolved an intermittent problem with changes that occur automatically on screen (such as the Conversations list updating automatically while you're viewing that page).
Improved performance of API checking for accounts' roles.
Added ability to retrieve a specified account via the SDK.
Miscellaneous Direct fixes.

1/7/2015 Release

Resolved an issue that was occurring when deleting an email address.
Resolved an issue that was occurring when attempting to resend a verification for an email address.
Resolved an error that was being displayed if the real time update associated with the users action failed, as long as the intended function completed successfully.
Modified the user interface to be more intuitive when adding a new Email address to the user's myHEALTHware account.

12/19/2014 Release

Miscellaneous:

Resolved an issue with old conversations not displaying messages.
Resolved an issue with new conversations displaying as "read".

12/17/2014 Release

New Features:

Added a feature that will clear the access code from the form once it has been resent.
Added a feature that allows the clinic user to send an email invitation to connect in myHEALTHware in the Connections tab.
Added the ability to view and access the new features list from myHEALTHware.

Miscellaneous:

Resolved errors that were occurring when attempting to send a message using a Direct connection.
Performance improvements on loading contacts list.

12/9/2014 Release

New Features:

Add a feature that will allow entry of a phone number using various formats, including the US Country Code.
Added feature that allows the user to accept a phone invitation from the Log In screen.
Added feature to expire a phone invitation access code after 15 minutes.
Added feature to allow user to resend an access code that has expired.
Add a feature that will notify and present the last remaining member of a conversation with options.

Miscellaneous:

Added the ability to verify an organizations phone number via voice on the organization profile.
Added the ability to set the phone number on the user's profile as verified by voice or text.
Fixed an issue where the "Save" button on the change password dialog was enabled prior to all necessary information being completed.
Added the ability for a connection to be automatically accepted when an invitation to connect with a user is accepted.
Fixed an issue that was allowing the last administrator for an organization to be removed.
Fixed some screen display issues in Internet Explorer when a patient is submitting an appointment request.
Fixed an issue that was displaying the time of a conversation or other action as being in the future when the clinic or patient's clock is ahead of the myHEALTHware server clock.
Resolved an error that was occurring while quickly switching between the organization connection lists.
Resolved an issue that was causing duplicate entries to display when accepting an authorization failed connection.
Fixed an issue with some connections not displaying until the user scrolled down.
Fixed an issue with the birth date being displayed as one day off for the correct date.
Resolved an issue with notifications where the staff was receiving notifications for messages sent on behalf of the organization.
Fixed an issue with gender displaying incorrectly on the users profile after account sign up.

12/2/2014 Release

New Features:

New Log In screen that allows the clinic or patient user to log in, accept an invitation, or create an account.
Verification of phone number using a voice call.
Recover account using text message or voice call.

Miscellaneous:

Fixed an issue that was happening with the TO: field on a conversation having a small click target.
Fixed an issue where the patient's CCDA file was getting uploaded to the Summary tab on the Provider's myHEALTHware account when the Provider shared the summary via a conversation.
Fixed an issue with the background text on a conversation's reply box not displaying.
Fixed an issue involving dates and time zones. Developers are still working on an issue involving birth dates.
Improved the API to Invitations so other applications, such as SOAPware, can enhance functionality with Invitations.

11/12/2014 Release

New Features:

Log In by Phone Number
Remove Scheduled Appointments from Clinic List

Miscellaneous:

Fixed an issue with the name not displaying in the authentication failed dialog for personal connections in this state.
Fixed an issue in the Connections tab where the Role of the connected user was extending on to a second line when changing the patients role.
Resolved an error that was occurring when an invalid birth date was entered upon registration.
Resolved an error that was occurring when sending a Care Summary electronically in SOAPware Order Manager.
Added performance improvements to speed up message posting regardless of the number of conversation members.

10/24/2014 Release

New Features:

Display myHEALTHware User Name in Profile.
Remove rejected appointment requests from clinic list.
Sort lab results by date on patient's clinical summary/C-CDA in myHEALTHware.
Add the users personal connections list to Connection tab.
Added feature that allows searching through the connections list.

Miscellaneous:

Added the clinic's organization name to the invitation email subject line. Therefore, when a clinic sends an invitation email to a patient to join myHEALTHware, the email Subject will indicate "You've Been Invited by [Clinic Name] to Join myHEALTHware!".
Improved the API to Invitations so other applications, such as SOAPware, can enhance functionality with Invitations.
Fixed an issue with the display of the Marketplace web address.
Fixed an issue with deleting a phone number when the phone number is being used in Notifications.
Fixed an issue with browser formatting changing when attempting to search Connections list.
Fixed an issue that was occurring when deleting a personal connection to an email.

10/3/2014 Release

New Features:

Improved connections filtering and navigation.
Display patients age and gender on conversations contacts.
Enhancements added to contacts within conversations.
Send a personal invitation to an email address.

Miscellaneous:

Resolved an issue with myHEALTHware not display that a username is already taken by another myHEALTHware user. If the user that is registering tries to pick a username that is already in use, myHEALTHware will display a validation error on the form that will tell the user to choose another username.
Fixed an issue with special characters in the organization name causing PayPal billing agreement problems.
Improved the validation error in the appointment request form.
Fixed an error that was occurring in the appointment times
Fixed a readability issue on appointments with a long organization name.
Set notification preferences to default to a verified email address on existing accounts that currently have nothing set.
Fixed an error where a new email message was not being generated when re-inviting.
Corrected the forum link in help menu. MHW forums can now be reached at http://forums.myhealthware.com.
Resolved an issue so that clicking Send multiple times on a reply message does not cause duplicates to be posted.
Displays an error message when the user exceeds the allowed five attachments.
Process bounced invitation emails and mark pending connection with a bounced status. Added a display message to indicate that the email used to send the invitation bounced. Added the ability to allow the user to change the email address and resend the invitation.

9/04/2014 Release

New Features:

New wizard that will assist users in setting up a PayPal account and billing agreement.
New security permission to "manage medical questions".
Markdown text formatting in conversations.

Miscellaneous:

Dialogs can be submitted multiple times
- New Conversation
- New Appointment Request
- New Appointment Comment
- Reply to Conversation
- Add Connection
- Change Password
- Share Summary to Conversation
- Add People to Conversation
Corrected wording for Request Connection form.
Don't allow look up of account using unverified email address.
Don't allow log in using unverified email address.
Fix notification for Connection Accepted event.
Fix IE to allow adding connection using enter key.
Don't allow user to delete primary email address.
Verified email address should be set as default notification preference.
Wrap conversation body only on spaces and not in the middle of words. Fixed by use of Markdown new feature.

8/21/2014 Release

New Features:

Ask a Medical Question
Added Name, Picture, DOB, and last 4 digits of SSN to Clinic Conversation Contact
Ability to Recover Lost Username and Password
Ability to Log in to an Existing myHEALTHware Account from an Invitation

Miscellaneous:

Resolved error messages that were appearing when moving between screens quickly.
Resolved issue with the month names being truncated on the account registration form.
Created a more detailed error message when the users is attempting to verify an invalid phone number.
Improved performance in retrieving the contacts list.
Resolved an issue with there being no indication on screen when the patient has no medications.
Resolved an issue with allowing pending connections to be added to an existing conversation.
Resolved an issue with the organization description not saving if it contained special characters.
Made several improvements to the email message templates.
Resolved an issue with white space and special characters in usernames not being caught in validation.
Fixed an issue with the users own name appearing in the list to start a new conversation or to be added to an existing conversation.

8/22/2014 Release

Home Page

New, sharper, friendlier, and more inviting home page
Now using world-class email server for improved deliverability of email messages.
New improved email messages sent out for invitations and notifications.
Sign up email address is no longer case sensitive
Detects and warns user if their browser has JavaScript disabled and instructs on how to enable.

Conversations & Connections

Staff members can now address each other without having to create individual connections to each other. When staff is added or removed from the organization, they are automatically available or unavailable to the rest of staff accordingly.
Display warning when an invited patient’s profile information does not match the clinic’s demographics. Allows clinic staff to verify the identity of the person answering the email invitation before sharing patient summary.

Processing CCD File Format

Meaningful Use 2 requirement
Displaying in Summary section
Displaying medications in Medications section
Displaying Encounters in Appointments section
View audit logs in Summary and conversation attachments

Appointments

Relative Date Time Display on Appointments
Choosing physician when connected to multiple clinics is now fixed

Marketplace

SOAPware application only accessible to clinic staff

Direct Secure Messaging

Direct Application within Marketplace now only available to internal organization members
Direct Address Connections section hidden unless Direct application installed
Correct text on “Add Direct Connection” dialog